We do not accept change-of-mind returns or exchanges. This includes deciding you no longer want an item or ordering the wrong item when the item was accurately described and correctly supplied.
If your order arrives damaged, is defective, or contains an incorrect item, contact john@davisonmain.com with your order number and a description of the problem. Photographs can help us resolve the issue. Contact us before mailing anything back so we can provide instructions.
For a verified damaged, defective, or incorrectly supplied item, we will provide an appropriate replacement or refund. We will cover reasonable return shipping when a return is required for such a problem. Refunds for affected items will include the applicable tax and attributable original shipping charge. Approved refunds are issued to the original payment method; your payment provider determines when the credit appears.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.